Destination Work! Getting people excited about coming to work and working hard
Harry Paul and Ross Reck
Connect with the frontline employees
If you think that it is the immediate boss who has the most influence over how much discretionary effort an employee is willing to apply towards the job, you may be wrong. The top single driver of discretionary effort is “senior management's sincere interest in employee well-being,” found ‘Global Workforce Study' which covered nearly 90,000 workers from 18 countries, report Harry Paul and Ross Reck in Destination Work! Getting people excited about coming to work and working hard (Westland).