Thursday, December 23, 2010

Hire energetic and creative people

Manage Mentor
Empowered
Josh Bernoff and Ted Schadler
(Harvard)

HERO-power your enterprises

Who is a HERO? Not Shahrukh, Aamir, Salman, or Hrithik, but a ‘highly empowered and resourceful operative,' as Josh Bernoff and Ted Schadler explain the acronym in Empowered (Harvard). They observe that to succeed with empowered customers, you must empower your employees to solve customer problems.

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