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Employees First, Customers Second
Employees come first
Once we transfer the ownership of our collective problems from the supposedly all-powerful CEO to the employees, people want to transform and deal with their professional and personal lives in a very different way than they ever did before, writes Vineet Nayar in Employees First, Customers Second (www.hbr.org). Employees then begin to see the company as their own enterprise, and start thinking like entrepreneurs, with a higher energy quotient, he adds.