Monday, May 03, 2010

Tips for the call centre executive

Books 2 Byte
International English for Call Centres
Barry Tomalin and Suhashini Thomas
(www.macmillanpublishersindia.com)

Get rhythm, pitch and intonation right

Irritating intonation and terrifying speed are among the common complaints about call centres. The remedy lies in getting rhythm, pitch and intonation right, advise Barry Tomalin and Suhashini Thomas in International English for Call Centres. Rhythm describes the way words are grouped together to create a unit, the authors explain.

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