Tuesday, March 30, 2010

A practical way to move forward

Book Mark
How People Tick
Mike Leibling

Working with difficult people

How to deal with patronising people, who may also be arrogant, belittling, insensitive, pompous, self-important, smug, snobbish, thick-skinned, unobservant, or all of these at once? First, don't take this personally, advises Mike Leibling in How People Tick, second edition. A practical way of moving forward is to show respect for their self-image, and then get to the point, he recommends.


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