How People Tick
Working with difficult people
How to deal with patronising people, who may also be arrogant, belittling, insensitive, pompous, self-important, smug, snobbish, thick-skinned, unobservant, or all of these at once? First, don't take this personally, advises Mike Leibling in How People Tick, second edition. A practical way of moving forward is to show respect for their self-image, and then get to the point, he recommends.