Monday, March 01, 2010

'Celebrate mistakes as opportunities for learning'

Manage Mentor
The Heart of a Leader
Ken Blanchard

See your people as winners

Real communication is a product of trust, yet most of the performance review and evaluation systems used in organisations today create mistrust, rues Ken Blanchard in The Heart of a Leader. The problem is with the ‘normal distribution mentality' that insists there must always be winners and losers, the author finds.


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