Book MarkSell Like a Great Man, Give Service Like a Madman
Jagdish Joshi
(http://www.wonderlandbooks.co.in/)
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Jagdish Joshi laments that some major brands seem to behave as if customers couldn't live without their products. There is nothing called `monopoly' in this 21st century market, he writes in Sell Like a Great Man, Give Service Like a Madman.
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