Wednesday, February 17, 2010

Customer service is an attitude

Book Mark
Sell Like a Great Man, Give Service Like a Madman
Jagdish Joshi
(http://www.wonderlandbooks.co.in/)

Follow the SHEEP

Jagdish Joshi laments that some major brands seem to behave as if customers couldn't live without their products. There is nothing called `monopoly' in this 21st century market, he writes in Sell Like a Great Man, Give Service Like a Madman.

More

No comments: