Friday, January 15, 2010

Retail insights

Book Mark
Isn't it Obvious?
Eliyahu M. Goldratt

Mystery of the missing SKUs

A store finds that smiles are back on customers' faces. Perhaps due to the `happy-clappy power of positive attitude seminar' that the employees had attended, a department head postulates. "Sounds good!" concedes Paul White, the boss. But Paul, whom you meet in Isn't it Obvious? by Eliyahu M. Goldratt, has something else on his mind. "How many shortages do you have? I mean, in the past month, how many SKUs have run out altogether?" he asks his deputy.


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