Dealing with customers

Book Mark
Why My Horse Doesn't Smile
Vivek Mehrotra and Neelesh Kapoor
(http://www.vivagroupindia.com/)

Difficult customers

Six types of `difficult customers' that Vivek Mehrotra and Neelesh Kapoor discuss in Why My Horse Doesn't Smile: Learn to serve your customer are: uninformed, well-informed, anxious, friendly, egoistic or highheaded, and informal.

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