Books 2 Byte
Unlocking E-Government Potential
Can we combat corruption in public services? Yes, with the help of technology, assures Subhash Bhatnagar in Unlocking E-Government Potential: Concepts, cases and practical insights. Take, for example, OPEN — or the ‘online procedures enhancement’ for civil applications in the Seoul Municipality, South Korea — which educates citizens on rules and procedures and enables real-time monitoring of progress of an application for a permit or licence.