Monday, April 20, 2009

A peek into the BPO industry

Books 2 Byte
True Stories from India’s BPO & Call Centres
Sudhindra Mokhasi
( http://www.landmarkonthenet.com/)

True stories from call centres

Here is a book ‘dedicated to all of India’s BPO and call centre men and women who took the leap of faith into a new industry, braved the initial chaos and growth pains, weathered the outsourcing backlash, fought their circadian clocks to work the nocturnal shifts, endured envious and often misguided public perceptions and ultimately prevailed, thrived and even triumphed to cement India’s position as the outsourcing destination in today ’s knowledge economy’ — True Stories from India’s BPO & Call Centres, compiled and edited by Sudhindra Mokhasi.

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