Monday, March 16, 2009

'Automatic cover'

Books 2 Byte
The Competencies Handbook
Steve Whiddett and Sarah Hollyforde

Computerised questionnaires

One of the many anecdotes in The Competencies Handbook by Steve Whiddett and Sarah Hollyforde is titled ‘automatic cover.’ It is about a life assurance company that introduced performance reviews for its sales staff. To facilitate the reviews, a handbook was produced which included pencil-and-paper-based questionnaires and guidance for the review process, the authors narrate.


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