Monday, March 16, 2009

'Automatic cover'

Books 2 Byte
The Competencies Handbook
Steve Whiddett and Sarah Hollyforde
( http://www.jaicobooks.com/)

Computerised questionnaires

One of the many anecdotes in The Competencies Handbook by Steve Whiddett and Sarah Hollyforde is titled ‘automatic cover.’ It is about a life assurance company that introduced performance reviews for its sales staff. To facilitate the reviews, a handbook was produced which included pencil-and-paper-based questionnaires and guidance for the review process, the authors narrate.

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