Friday, February 13, 2009

'Spend time at the scene of action'

Books of Account
Sun Tzu: The Art of War for Managers
Gerald A. Michaelson

Gather invisible information

Even when accurate, statistics can never substitute for looking someone in the eye when you get the answer to your question, cautions Gerald A. Michaelson in Sun Tzu: The Art of War for Managers. The chapter titled ‘Terrain’ cites a lament of Dr W. Edwards Deming, the quality guru, that some managers look only at the visible numbers even when the visible numbers tell them so little. “


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