Audits and reviews

Books of Account
Total Organizational Excellence: Achieving world-class performance
John S. Oakland
(Elsevier)

Rings of confidence

A good management system will not function without adequate audits and reviews, writes John S. Oakland in Total Organizational Excellence: Achieving world-class performance (Elsevier). All procedures and systems should be audited at least once during a specified cycle, but not necessarily all at the same audit, he suggests.

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