Tuesday, September 30, 2008

The words-deeds mismatch

Manage Mentor
A Sense of Urgency
John P. Kotter
( http://www.tatamcgrawhill.com/)

Make real progress every single day

What is one particularly important enemy of urgency? A crowded appointment diary, says John P. Kotter in A Sense of Urgency. We are too busy with dozens of different, often unrelated activities, Kotter observes. Our meetings run at 30 miles an hour and that sets everyone’s expectations, he adds.

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Managing computers

Books 2 Byte
Mastering Windows Server 2008: Networking Foundations
Mark Minasi, Rhonda Layfield, and John Paul Mueller
( http://www.wileyindia.com/)

For security’s sake

A peek at ‘Active Directory’ is in the ‘things to come’ chapter of Mastering Windows Server 2008: Networking Foundations by Mark Minasi, Rhonda Layfield, and John Paul Mueller. Directory services are all about security, they begin. “Put simply, directory services mainly exist for one reason: your organisation’s data and server resources are in some senses nothing more than one big cookie jar, and if you don’t put a lock on that jar, then dirtbags assume that you have no problem with them absconding with your cookies,” the authors explain, via an appetising analogy.

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Understanding the 'multiple networks'

Books 2 Byte
Networking
Jeffrey S. Beasley
Scond edition ( http://www.pearsonhighered.com/)

Into the maze of networking

Each day, as computer users, we use our desktops and laptops to send and retrieve mails, schedule meetings, share files, prepare reports, exchange images and perhaps check the current stock price. All this requires computers to access multiple networks and share their resources, reminds Jeffrey S. Beasley in Networking.

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Learn TCP/IP in 24 Hours

Books 2 Byte
Sams Teach Yourself TCP/IP in 24 Hours
Joe Casad
( http://www.informit.com/)

All in a day

Firewalls, streaming, Web services… About these and more you can learn, all in a day, from Joe Casad’s Sams Teach Yourself TCP/IP in 24 Hours. The book begins by explaining that TCP/IP is a protocol system, a collection of protocols that supports network communications. “A network protocol is a system of common rules that helps define the complex process of transferring data.”

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Will the Internet change the world?

Books 2 Byte
Overselling the Web? Development and the Internet
Charles Kenny
( http://www.vivagroupindia.com/)

Dubious agents of development

Will the Internet change the world? This is the question that Charles Kenny opens with in Overselling the Web? Development and the Internet. He argues that while the Internet can be a powerful tool to help improve social conditions, it is a big step to argue that the Net will be a powerful force for growing social inclusion worldwide.


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The success of any big strategy is in the small details

Books 2 Byte
Getting to Big the Small Way
Frank Prestipino
( http://www.tatamcgrawhill.com/)

Try an `inside-out' approach

The success of any big strategy is in the small details, says Frank Prestipino in Getting to Big the Small Way. “In much the same way that the nanotechnology and biotechnology industries deconstruct particles and molecular systems in pursuit of cures for viruses, cancers, and energy deficiencies, businesses should utilise an inside-out approach when dealing with problems that affect, interact with, and coexist with other parts of the corporate ecosystem,” he insists.

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Creating physical and mental space

BookValue
The 25 Best Time Management Tools & Techniques: How to Get More Done Without Driving Yourself Crazy
Pamela Dodd and Doug Sundheim
( http://www.macmillanindia.com/)

Ills of information-addiction

Information has no inherent value; its value comes only when you use it, say Pamela Dodd and Doug Sundheim, citing Jan Jasper, in The 25 Best Time Management Tools & Techniques: How to Get More Done Without Driving Yourself Crazy. Having stacks of time-sensitive material you rarely read, buying books you forgot you already own, and getting anxious if you can’t check the news frequently are a few common signs of information addiction, the authors outline.

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The Basel II revision

BookValue
A Study on Basel II and Risk-based Supervision
Auditing and Assurance Standards Board of the Institute of Chartered Accountants of India
( http://www.icai.org/)

Risk management in banks

The banking sector has to be ready to handle the greater degree of risks associated with the new and varied financial structures, cautions Ved Jain in the foreword to a new book from the Auditing and Assurance Standards Board of the Institute of Chartered Accountants of India: A Study on Basel II and Risk-based Supervision.

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'Startling statistics'

BookValue
The Sustainable Enterprise: Profiting from Best Practice
Anna Francis
( http://www.vivagroupindia.com/)

Waste costing

The real cost of waste (including the value of raw materials, energy and wasted labour) can be up to 20 times the cost of disposal, says Anna Francis in one of the essays included in The Sustainable Enterprise: Profiting from Best Practice.

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SME financing

BookValue
Small and Medium Enterprises in India
B. Yerram Raju and P. R. Mohan Nataraj
( http://www.iibf.org.in/)

What ails SME financing?

Financing SMEs, though desirable and perhaps necessary for banks to earn decent returns on capital, is not yet easy, say B. Yerram Raju and P. R. Mohan Nataraj in Small and Medium Enterprises in India. They find that the challenges in risk management while lending to SMEs include: “lack of financial data, intrinsic weakness of the financial structures, and slender resources of the promoters in terms of money and/or knowledge of markets.”

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HRD function

Mentor
HRD Score Card 2500: Based on HRD Audit
T.V. Rao
(http://www.sagepublications.com/)

HRD audit

What is HRD audit? It is a comprehensive evaluation of the current HRD (human resource development) systems and strategies, structure and competencies, culture, and impact in the context of the short- and long-term business plans of a company, defines T.V. Rao in HRD Score Card 2500: Based on HRD Audit.

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'Cash' vs 'funds'

Mentor
Banking Principles & Operations
M. N. Gopinath
(http://www.swpindia.com/)

Funds management

The word `cash' in CMS (cash management services) is a misnomer, writes M. N. Gopinath in Banking Principles & Operations. Instead, the word `funds' could have been used, he suggests, since CMS aims at efficient management of funds, by customising the collection and payment services.

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Friday, September 26, 2008

Corruption, from petty to large scale!

Books of Account
Development in Karnataka: Challenges of Governance, Equity and Empowerment
Gopal K. Kadekodi, Ravi Kanbur and Vijayendra Rao
( http://www.academicfoundation.com/ )

Cost of corruption

While bribes paid by citizens for getting work done can be categorised as petty corruption, the going rate paid in the case of public works and procurement deals was large scale corruption involving commissions up to 65 per cent of the total cost in Karnataka, reports one of the essays in Development in Karnataka: Challenges of Governance, Equity and Empowerment, edited by Gopal K. Kadekodi, Ravi Kanbur and Vijayendra Rao.

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Valuation, a key task in the exit exercise

Books of Account
Essential Management Accounting
Belinda Steffan
( http://www.vivagroupindia.com/ )

Exit options

Upon setting up a company, small business owners should have some idea of their exit strategy, says Belinda Steffan in Essential Management Accounting. Since not all SME owners are looking for an exit, she lays out two options for those who would like to stay on.

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A complete guide for CAs

Books of Account
Introduction to WTO and Opportunities for Chartered Accountants in International Trade Laws and WTO
Institute of Chartered Accountants of India
( http://www.icai.org/ )

World theatre for CAs

Seeing the WTO (World Trade Organisation) as an integral part of today’s economic activity, the Institute of Chartered Accountants of India has brought out Introduction to WTO and Opportunities for Chartered Accountants in International Trade Laws and WTO.

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Twenty-first century marketing

Book Mark
Direct Marketing in Action
Andrew R. Thomas, Dale M. Lewison, William J. Hauser, and Linda M.Foley
( http://www.macmillanindia.com/)

Actionable intelligence

Twenty-first century marketing is a world of customer information, databases, and shrinking campaign delivery timelines, avers Direct Marketing in Action edited by Andrew R. Thomas, Dale M. Lewison, William J. Hauser, and Linda M.Foley.

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Lessening the ‘gap to perfection'

Book Mark
The Execution Premium
Robert S. Kaplan and David P. Norton
( http://www.tatamcgrawhill.com/)

Internal benchmarking

Vista Retail (disguised) is one of the many case studies in The Execution Premium by Robert S. Kaplan and David P. Norton. The company uses internal benchmarking to establish targets for its Balanced Scorecard measures, which include EBITDA (earnings before interest, taxes, depreciation, and amortisation), revenue per outlet compared to competitors, customer loyalty, and employee loyalty.

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The future of global brands

Book Mark
The Global Brand
Nigel Hollis
( http://www.palgrave.com/)

Five steps to a strong brand

Anticipation, poise and agility are needed if you want to successfully ride the wave of the future, says Nigel Hollis in The Global Brand. He defines a global brand as one t hat has transcended its cultural origins to develop strong relationships with consumers across different countries and cultures.

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Monday, September 22, 2008

'Books to read rather than plays to perform'

Say Cheek
Shakespeare on Toast
Ben Crystal
( http://www.iconbooks.co.uk/ )

Shakespeare, ‘the most prolific writer of movies’

If your interest in the Bard has been aroused after seeing Big B in The Last Lear, which is targeted by the activists, perhaps it should whet your curiosity to know what Ben Crystal writes about the Bard in Shakespeare on Toast: that “playing King Lear has been described as being similar to climbing Everest.”

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IIMA entrepreneurs

Manage Mentor
Stay Hungry Stay Foolish
Rashmi Bansal
( http://www.ciieindia.org/)

Before you head to sell those soaps…

The IIMA qualification is the best possible ‘income insurance’ you can get in India today, so if at all there is anyone who can take risks with a low downside, it has to be you, says Venkat Krishnan of GiveIndia in one of the ‘advice’ sections included in Stay Hungry Stay Foolish. He lays down ‘the 3-year rule’ for wannabe entrepreneurs, thus: “If you are able to hang in and survive for three years, you’ll be up and running and by the fourth year, you will be better off as an entrepreneur than you’d have been in a job.”

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'Create or renew core'

Books 2 Byte
Dealing with Darwin: How great companies innovate at every phase of their evolution
Geoffrey A. Moore
( http://www.penguin.com/)

Context versus core

Core is what differentiates your company to create sustainable competitive advantage, and context is everything else you do, says Geoffrey A. Moore in Dealing with Darwin: How great companies innovate at every phase of their evolution. Though managing context is where you spend the bulk of your time, your offers cannot earn the margins you need, if you do not create or renew core, Moore emphasises.

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A multicore semiconductor processor

Books 2 Byte
Winner Takes All: How competitiveness shapes the fate of nations
Richard J. Elkus Jr
( http://www.basicbooks.com/)

Cell processor

In 2001, Sony and Toshiba entered into a joint R&D relationship with IBM. It was for designing and manufacturing ‘what IBM called the Cell processor, a new multicore semiconductor processor to be used in IBM’s servers and mainframe computers,’ as Richard J. Elkus Jr narrates in Winner Takes All: How competitiveness shapes the fate of nations. “In theory, the Cell process could be Asia’s answer to Intel and AMD,” the author describes.

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101 tricks and traps

Books 2 Byte
Cubicle Warfare
John Austin
( http://www.harpercollins.com/)

Mischief manual

If you are in a mood to play the prankster in your office, John Austin’s Cubicle Warfare is a how-to manual with 101 tricks and traps. Here is a sample, at ‘difficulty level 4’: Frozen desktop, aimed at someone who is ‘somewhat computer illiterate.’
Step one, locate the ‘Print Screen’ command and execute, the author guides. “This tool will take a snapshot of your victim’s current desktop.

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Living 'online'

Books 2 Byte
Born Digital
John Palfrey and Urs Gasser

Welcome the ‘digital natives’

Soon, the world will belong to those “born after 1980, when social digital technologies, such as Usenet and bulletin board systems, came online. They all have access to networked digital technologies.” And the key question for the rest of us is whether we are ready for the coming rulers of the world, cautions a new book on ‘the first generation of digital natives,’ Born Digital by John Palfrey and Urs Gasser.

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Expanding ideas

BookValue
Mind Maps at Work: How to be the best at your job and Still Have Time to Play
Tony Buzan
( http://www.thorsonselement.com/ )

Imagination and association

Planning, be it for solving business problems or for making investing decisions, doesn’t have to mean tedious hours with endless notes and documents, says Tony Buzan in Mind Maps at Work: How to be the best at your job and Still Have Time to Play. “Your brain is a multiplier and multiplies ideas by association. Mind Maps work on two key principles – imagination and association,” he explains.

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Stock strategy

BookValue
Stock Market Book: Maximise Returns on your Investment
Dalal Street Investment Journal
( http://www.dalalstreetjournal.com/ )

Coming to grips with greed

For some people, greed and hope are more persuasive and can coexist with pride, love, euphoria or disbelief until fear or panic takes over, cautions Stock Market Book: Maximise Returns on your Investment from Dalal Street Investment Journal. “Some people may be too sensible to fall in love with a stock or to become euphoric.

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'Too much has been achieved too quickly'

BookValue
India Express: The Future of a New Superpower
Daniel Lak
( http://www.penguinbooksindia.com/ )

Wanted skilled, capable people

Only India stands out from the crowd of countries that could equal or even replace the US, says Daniel Lak in India Express: The Future of a New Superpower. ndia has all the ‘raw materials’, but the possibility of overtaking the US may not be realised for many years. For, there are many challenges and difficulties, such as ‘poverty, inequity, corruption, environmental degradation and a rather fissiparous approach to politics.’

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PE finance as an innovative funding model

Mentor
Pharma Summit 2008: India Pharma Inc – an Emerging Global Pharma Hub
( http://www.kpmg.com/)

Right prescription

Are PE (private equity) investors interested enough in ‘discovery research’? This is one of the questions that KPMG takes up in Pharma Summit 2008: India Pharma Inc – an Emerging Global Pharma. As pharma companies continue to explore private equity finance as an innovative funding model for their demerged entity rather than typically relying on revenues from the generics business, the unique risk-return profile of investments in NCE (new chemical entity) research is still being figured out by PE investors, the report notes.

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Thursday, September 18, 2008

'Counteract the anxiety culture'

Say Cheek
Don’t Get Fooled Again: The Sceptic’s Guide to Life
Richard Wilson
( http://www.iconbooks.co.uk/)

When the gap between rhetoric and reality turns perilously thin

Be it in love or in business, we have an amazing capacity to deceive ourselves and also be deceived by others. Aha, you may not like to believe that, but alas, that’s a fact, bemoans Richard Wilson in Don’t Get Fooled Again: The Sceptic’s Guide to Life.

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About ‘securitisation’

Books of Account
Securitization & Reconstruction of Financial Assets: Concept, Law and Practice
T. K. A. Padmanabhan
( http://www.cliofindia.com/ )

Safety in securitisation

The word securitisation, despite its connotation of safety, is proving to be a bugbear in the financial world that has been witnessing mega failures resulting from a securitisation binge gone awry. To India, however, the concept of securitisation is new, writes T. K. A. Padmanabhan in Securitization & Reconstruction of Financial Assets: Concept, Law and Practice.

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The sub-prime episode

Books of Account
Macroeconomics Demystified
Madan Sabnavis
( http://www.tatamcgrawhill.com/ )

The economics edge

After having seen the recent fall of giant financial institutions, a common worry closer home is whether the sub-prime crisis can occur in India too. “We do not have such lending but given the large increase in the share of mortgages in the bank portfolio, there is a similarity,” writes Madan Sabnavis in Macroeconomics Demystified.

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Marketing to women

Book Mark
Wonder Woman: Marketing Secrets for the Trillion-Dollar Customer
Iain Ellwood
( http://www.palgrave.com/)

Women, the bosses of buying

Marketing to women is currently the most effective business growth strategy, avers Iain Ellwood in Wonder Woman: Marketing Secrets for the Trillion-Dollar Customer. “CEOs and marketers first need to acknowledge that women really are the boss when it comes to buying. Second, they need to understand that women are different from men in many psychological and behavioural ways that affect their relationships with brands,” he advises.

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The future of new media

Book Mark
New Media: Techniques and Trends
Ashwin Razdan
( http://www.vitastapublishing.com/)

Unfolding new media

ROI (return on investment) isn’t enough, look at RONMI (return on new media investments), says Ashwin Razdan in New Media: Techniques and Trends. “A few things that marketers must keep in mind while calculating the RONMI are as follows: return on monetary investment, circle of influence created, branding value, brand image enhancement and brand’s interaction with consumers,” explains Razdan.

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Retail, the world’s largest private industry

Book Mark
India’s Store Wars
Geoff Hiscock
( http://www.landmarkonthenet.com/)

'A mountain of possibilities’ in retail obstacles

India’s total retail market handles 90 billion transactions a year, informs Geoff Hiscock in India’s Store Wars. “In anybody’s langua ge, that’s a lot of shopping, even if the bulk of those transactions involve no receipts and is for the most basic necessities of life — food, water, clothing, a place to live,” the author adds.

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Monday, September 15, 2008

Uncovering the right solution

Manage Mentor
How the Wise Decide: The Lessons of 21 Extraordinary Leaders
Bryn Zeckhauser and Aaron Sandoski
( http://www.landmarkonthenet.com/)

Six foundations of good decisions

There are six foundations for making good decisions, find Bryn Zeckhauser and Aaron Sandoski in How the Wise Decide: The Lessons of 21 Extraordinary Leaders. The first of these is ‘go to the source,’ that is, the relentless pursuit of information from the field. “It is hard work, and it takes a lot of time, effort, and imagination,” the authors explain. “Other tasks can be delegated, but firsthand observation and conversation require you to be where the action is, whether it’s an operating room or your own factory floor.”

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Controlling the communications

Books 2 Byte
The IP Multimedia Subsystem (IMS): Session Control and Other Network Operations
Travis Russell
( http://www.tatamcgrawhill.com/)

IMS, ‘the man behind the curtain’

The IMS architecture defines one common protocol standard to be used network-wide for all sessions within the wireless network, writes Travis Russell in The IP Multimedia Subsystem (IMS): Session Control and Other Network Operations. Though IMS does not represent new services to generate revenues, it is a service enabler that can ensure economy, explains Russell.

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Voice packets via IP

Books 2 Byte
Authorized Self-Study Guide Cisco Voice over IP (CVOICE)
Kevin Wallace
( http://www.ciscopress.com/)

QoS on VoIP

If you are aspiring to become a ‘voice professional’ in the VoIP (Voice over Internet Protocol) space you should find it useful to read Kevin Wallace’s Authorized Self-Study Guide Cisco Voice over IP (CVOICE), third edition. While both VoIP and ‘IP telephony’ refer to sending voice across an IP network, the primary distinction revolves around the endpoints in use, the author informs in the introductory chapter.

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Python, a dynamically typed language

Books 2 Byte
Python: Create-Modify-Reuse
Jim Knowlton
( http://www.wileyindia.com/)

Track the Python

A typical Saturday morning fix-it show demonstrates how to build things, such as a cabinet or a deck. Python: Create-Modify-Reuse does something similar to the construction of software instead of home improvements, says Jim Knowlton. “The experts on these shows take seemingly large, complex tasks that appear to be beyond the skill level of the average do-it-yourselfer and break them down into smaller, simple tasks, teaching you valuable skills along the way,” he explains.

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Synergies of an advertising-led entertainment portal

Books 2 Byte
Marketing Communications Industry: Entrepreneurial Case Studies
Gautam Raj Jain and Raunica Ahluwalia
( http://www.sagepublications.com/)

Bollywood, India’s underrated export

What was the deal that Neeraj Roy struck with Saleem and Suleman Mobhani, the cofounders of IndiaFM.com, a top Bollywood portal? An acquisition of 100 per cent of IndiaFM, ‘the biggest Internet deal after the Satyam-Indiaworld acquisitions,’ narrates Marketing Communications Industry: Entrepreneurial Case Studies, by Gautam Raj Jain and Raunica Ahluwalia.

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Middleware for interoperability

Books 2 Byte
Infrastructure & Governance
Sameer Kochhar, Deep ak B. Phatak, H. Krishnamurthy, and Gursharan Dhanjal
( http://www.academicfoundation.com/)

Share data seamlessly

The NeGP (National e-Governance Programme) is a huge initiative, but there has been much duplication and several interoperability issues, observes one of the essays included in Infrastructure & Governance. Arguing, therefore, for the right standards in e-Governance, the book — published in association with Skoch Consultancy Services, and edited by Sameer Kochhar, Deep ak B. Phatak, H. Krishnamurthy, and Gursharan Dhanjal — highlights typical operational issues:

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Predictable volatility

BookValue
The Volatility Edge in Options Trading
Jeff Augen
( http://www.ftpress.com/ )

Scientific analysis vs analyst opinion

The result of writing hundreds of thousands of lines of computer code, constructing numerous financial-history databases, creating new data visualisation tools, and executing more than 3,000 trades, over about a decade, is The Volatility Edge in Options Trading by Jeff Augen.

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Solid logic enhance decisions

BookValue
Investing in People
Wayne Cascio and John Boudreau
( http://www.ftpress.com/ )

The LAMP framework

Investing in talent should be as systematic as investing in any other vital resource, based on logical frameworks and focused on optimisation rather than simply cost reduction or mimicking best practices, says a new book from the Society for Human Resource Management: Investing in People by Wayne Cascio and John Boudreau.

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Investing and decision making

BookValue
The Either/Or Investor
Clark Winter
( http://www.landmarkonthenet.com/ )

Boil down information into binaries

There are tonnes of personal-finance books on the shelves, but most of them substitute wishing and hoping for understanding, bemoans Clark Winter in The Either/Or Investor. “They tell readers what other investors have successfully achieved in the past, implying that if readers do the same, they can achieve the same dazzling results… These books sell aspiration rather than inspiration,” he adds. “Wishing without the ability to act is not hope, but rather its opposite.”

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The audit report

Mentor - Reading Room
Background Material on Auditing and Assurance Standards
Institute of Chartered Accountants of India ( http://www.icai.org/ )

Assurance mining

Sparkle Ltd, ‘a Rs 143-crore company engaged in the business of mining and processing of precious stones,’ had acquired a tract of land in Zozila and was looking at the prospect of mining zelota… Thus reads a case study in a recent publication of the Institute of Chartered Accountants of India, Background Material on Auditing and Assurance Standards.

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Thursday, September 11, 2008

A global study of ERM

Books of Account
Does ERM matter?
PricewaterhouseCoopers
( http://www.pwc.com/ )

ERM expectations

Increasing stakeholder scrutiny has been a key driver for the recent development of ERM (enterprise risk management) and is set to raise the bar further in the coming years, says PricewaterhouseCoopers in Does ERM matter? “Analysts and investors are demanding more information about risk management and capital positions,” adds PwC’s global study of ERM in the insurance industry.

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The ‘Measurement Service'

Books of Account
The Secret to GE’s Success
William E. Rothschild
( http://www.tatamcgrawhill.com/ )

When measures added to confusion

Traditional profit measures are hopelessly inadequate as measures to guide the manager’s effectiveness in planning for the future of the business, he wrote in a book on business measures.
“He established a ‘Measurement Service,’ described as a ‘permanent organisation component in Accounting Services.’ This organisation was charged with establishing the specific criteria to be used, communicating them to operations, and then periodically checking to see if the measures were being met,” narrates William E. Rothschild in The Secret to GE’s Success.

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Disruptive innovation

Book Mark
The Innovator’s Guide to Growth
Scott D. Anthony, Mark W. Johnson, Joseph V. Sinfield and Elizabeth J. Altman
( http://www.tatamcgrawhill.com/)

Embrace disruption

If you thought that disruptive innovation is impossible in big companies you may be wrong. For instance, many of the powerhouse brands of P&G have their roots in disruptive innovation, observe Scott D. Anthony, Mark W. Johnson, Joseph V. Sinfield and Elizabeth J. Altman in The Innovator’s Guide to Growth . “In the 1940s Tide made it simple and affordable for people to cl ean their clothes without going to professional cleaners or spending hours hand-washing garments.

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'Be proactive'

Book Mark
Chaotic Markets: Thriving in a World of Unpredictability
A. Coskun Samli
( http://www.macmillanindia.com/)

Twelve imperatives

Do not ignore chaos. Thus reads the first of the twelve imperatives that A. Coskun Samli lays down in Chaotic Markets: Thriving in a World of Unpredictability’. “Counterchaos strategies must always be on the back burner with the possibility of sudden release,” he advises.

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Yaris marketing blitz

Book Mark
Extreme Toyota
Emi Osono, Norihiko Shimizu and Hirotaka Takeuchi
( http://www.kkbooks.com/)

Lessons in radical contradictions

Some 400 demonstration models made available for journalists compared to the usual 30, advertisements in 37 national and sports daily newspapers, 311 television spots, 600 radio spots, 4,300 billboards, and Web site banners. This was how, in 1999, Toyota launched the first generation subcompact Yaris in Italy, adopting the maximum exposure route.
“The Yaris marketing blitz paid off handsomely,” recount Emi Osono, Norihiko Shimizu and Hirotaka Takeuchi in Extreme Toyota.

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Monday, September 08, 2008

The 'Non-profit leaders'

Manage Mentor
Building Hope: Leadership in the Nonprofit World
John Bateson
( http://www.macmillanindia.com/)

Get the boards right

Many people are transitioning from the for-profit enterprises to the non-profit agencies, and they come with a wealth of operational experience, says John Bateson in Building Hope: Leadership in the Nonprofit World. “These professionals come in knowing how to read financial statements, draft budgets, manage resources, supervise diverse staff, and develop strategic plans. Many are savvy marketers.”

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