Wednesday, January 16, 2008

Terminator Management

Human Sigma
John H. Fleming and Jim Asplund
(Gallup Press)

You may have the most perfectly designed and built process or system, but it is only as good as the human being who uses it, remind John H. Fleming and Jim Asplund in Human Sigma (Gallup Press). Yet, the sad truth, as the authors observe, is that people are ‘out of the equation altogether’ because, to many executives, ‘controlling quality in processes and systems is infinitely easier than similar activities with people.’

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