Thursday, September 06, 2007

Crisis management


The Confident Speaker
Harrison Monarth and Larina Kase


Crisis is typically unexpected, some of its consequences are inevitable, and "stakeholders are forced to make quick and smart decisions under increased pressure in an attempt to normalise the situation," write Harrison Monarth and Larina Kase in The Confident Speaker (http://www.tatamcgrawhill.com/).

They outline five tips to handle speaking crisis, thus: anticipation ("consider worst-case scenarios and provide resources as well as alternate plans for them"); awareness ("be on high alert for the first signs of trouble on the horizon and act immediately"); responsibility ("when the unexpected happens, people often reach for excuses and scapegoats");

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