Monday, August 27, 2007

A transformation in the workforce

Reading Room
Production and Operations Management
Kanishka Bedi


Time: 7 a.m. "The siren sounds high in Kandivli (a suburb of North Mumbai) plant of Mahindra & Mahindra's Tractor division, signalling the starting time of the morning shift. Hardly any workers have turned up."

Thus begins a case study in Kanishka Bedi's Production and Operations Management, second edition (www.oup.com), narrating how in the 1980s reporting late was a norm. "Seldom does the morning shift start before 7:30 a.m. During the day shift, it was an ominous scene to find workers stretching out under the trees and relaxing during the working hours. The union leaders hung around the factory without doing any work at all."

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