The Wisdom Network
Steve Benton and Melissa Giovagnoli
Knowledge mined ineffectively
As a result people with ‘astonishing expertise and insights' may be confined to ‘a narrow range of topics'. Can't KM or knowledge management help? Yes, it can, but sadly KM is often "nothing more than a sophisticated shuffling of electronic data rather than a synergistic exchange of both information and ideas." On the positive side, however, informal networks arise, ‘sometimes virtually in the form of chat rooms or websites'